As an Illinois small business owner, your reputation has a direct impact on your success. That's why online defamation can be so damaging. False statements about you or your business may easily be believed by others, which in turn will harm your bottom line. Taking the right approach to defamatory statements is key in this case, as explained by Forbes.
Facebook and other social media are intended to bring people together. However, many people use social media as their own personal platform to air grievances, whether they have any backing in the truth or not. This can lead to civil disputes and litigation, as illustrated by a case occurring a few years back.